Privacy Policy
Last updated: 27 October 2026
Moonloom Jewels by Chetna ("we", "us") respects your privacy. This page explains what personal information we collect when you shop with us, why we collect it, and the choices you have.
What we collect
- Your name, mobile number, alternate number (if you give one), email (if you give one) and delivery address, including city, state and pincode.
- Your order details: the items you chose, the amount and your payment status.
- Messages you send us on WhatsApp or Instagram while placing or following up an order.
- Basic technical information your browser shares with any website, such as device type. We do not run advertising trackers on this website.
How we use it
- To confirm, pack, ship and deliver your order, and to share a tracking update.
- To contact you about your order, payment, delivery or a return.
- To keep records we need for accounts and taxes.
- To reply to your questions.
We do not sell your information. We send you offers or news only if you ask us to.
Your cart on this website
Your cart and the delivery details you type are saved in your own browser so you do not have to retype them. They stay on your device. When you tap Place order, they are sent to us as a WhatsApp or Instagram message.
Who we share it with
- Courier and delivery partners, only the name, address and phone number needed to deliver your parcel.
- Payment providers, so your payment can be taken and confirmed. We never see or store your card or UPI PIN.
- Hosting and messaging services (such as WhatsApp and Instagram) that carry your order message, which follow their own privacy policies.
- The authorities, only where the law requires it.
How long we keep it
We keep order records for as long as the law requires for accounts and tax records. We then delete or anonymise them.
Your choices
You can ask us to show you the information we hold about you, correct it, or delete it where we are not required to keep it. Message us on WhatsApp at +91 95947 46089 or on Instagram @moonloombychetna.
Keeping it safe
We take reasonable care to protect your information and limit who can see it. No online service can promise complete security.
Children
Our shop is meant for adults. If you are under 18, please order with a parent or guardian.
Changes
We may update this policy and will change the date above when we do.
Contact
Privacy questions and complaints: WhatsApp +91 95947 46089 or Instagram @moonloombychetna.