Return, Refund and Cancellation Policy

Last updated: 27 October 2026

We want you to love your jewellery. If something is not right, this page explains what we will do.

Cancelling an order

You can cancel for free until your order is dispatched. Message us on WhatsApp +91 95947 46089 with your order number. If you have already paid, we refund the full amount. Once an order is dispatched, it cannot be cancelled.

Returns and replacements

We accept a return or replacement only if:

• the item arrived damaged or defective,
• you received a different item from the one you ordered, or
• a part of your order is missing.

To make a claim:

1. Record a short, clear video while opening the parcel, showing the sealed package and the item.
2. Message us on WhatsApp within 48 hours of delivery with your order number, the video and photos of the item.
3. We check it and reply within 2 working days.

If your claim is approved, we send a replacement at no cost, or refund you if the item is out of stock. We arrange the pick-up of the faulty item where the courier can collect it.

What we cannot take back

Because jewellery is worn on the body and is a personal item, we cannot accept returns for a change of mind, a different colour or size preference, or items that have been worn, altered, damaged by use or are without their original packaging. Please check the product photos, description and size notes before you order, and message us if you are unsure. We are happy to help you choose.

Refunds

Approved refunds go back to the original payment method, or to the bank or UPI account you pay from, within 5 to 7 working days of approval.

Parcel not received or lost in transit

If your tracking shows delivered but you have not received it, or the parcel is lost, tell us within 7 days of the expected delivery date. We will raise it with the courier and either resend your order or refund you.

Contact

For any return, replacement or refund question: WhatsApp +91 95947 46089 or Instagram @moonloombychetna.